OPERATIONS CONSULTING

When offering Operation management advisory to our clients, we focus on improving the performance of all aspects that support the organisation’s structure; including organisation design, governance strategy across functions and departments, roles & responsibilities, and employee performance. Typical activities relate either to the implementation of organisational strategies, such as workforce optimisation or the redesign of employee roles. We offer advise when we recognize oversight in events or crisis situation, such as a merger or a transition as part of a broader corporate restructuring effort.

We make it a habit to inform our clients that in a functional perspective, operations consulting aims at boosting the processes, ways of working and underlying systems across a broad range of areas, of which Sales & Marketing, Supply Chain, Sourcing & Procurement, Finance and Research & Development are the largest areas in terms of size.

Our Sales strategy consulting looks into how sales operations can be improved, including boosting channel management, professionalizing the level of customer support (call centres) and advancing engagement with clients, while we set up call centres with solutions commonly referred to as customer relationship management (CRM) all in one.
In Operations, other key areas that fall under Sales include the optimisation of account & promotion management, Sales & Operations Planning, and improving workforce effectiveness.
Considering Marketing encompasses among others, the fields of customer & market research, marketing intelligence, product design & engineering, commercial/advertising category, management and customer experience, will allow a business achieve desired results while growing profit.